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Payment failed

Updated 31 October 2026 · 1 min read

A failed charge is no disaster: the subscription simply does not renew and you move to the free plan. Your key stays the same.

What to do

  1. Open the site → “Pricing”, or the mini app → “Plans”
  2. Choose a plan and pay by SBP or in Stars
  3. The fast servers come back straight away, with nothing to set up again

Why a payment can fail

  • Not enough funds, or your bank’s limit on online payments
  • The bank asked for confirmation — check your notifications

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Support

Still stuck? Write to support — humans answer, 10:00–22:00 Moscow time, usually within minutes.

Telegram @grusha_vpn_support · Setup page · Pricing