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Refunds
If the VPN did not work on your device, we will refund you. First we will try to fix it: the backup key helps most often.
How to request a refund
- Message support in the bot within 7 days of payment
- Describe what is not working and attach a screenshot
- If there is no working solution, we refund you the same way you paid
Frequently asked questions
- Can Stars be refunded?
- Yes, Stars go back to your Telegram balance.
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Support
Still stuck? Write to support — humans answer, 10:00–22:00 Moscow time, usually within minutes.